Service Charter

Al-Jouaba Hospital is a leading geriatric hospital in the field of geriatrics.

We, the employees of Al-Jouaba Hospital, are committed to serving our patients with dedication, meeting their needs and the needs of their families, and providing personal and high-quality service based on fairness, transparency, professionalism, respect, and humanity.

We are committed to:

• Providing high-quality medical care that takes into account the medical, physical, psychological, and social needs of the patient and their family.
• Employing a specialized and skilled team with experience in elderly care.
• Delivering professional medical care without discrimination based on religion, race, skin color, or ethnic affiliation.
• Ensuring the safety and security of our patients.
• Providing specialized social guidance in elderly care.
• Updating the head nurse, family members, or guardian on the patient's condition according to the patient's wishes.
• Involving the patient or family in treatment plans with full transparency.
• Maintaining a clean and orderly environment.

Values

• Human Dignity and Freedom: Care at Al-Jouaba Hospital requires professional and humane knowledge and respect for the patient and their family. Therefore, the hospital management emphasizes employing a professional team trained on the importance of human dignity as a fundamental value of the hospital and building close relationships between the team and the patient and their family.
• Human Resources: The medical staff at Al-Jouaba Hospital consists of doctors, nurses, social services, and a rehabilitation team that includes experts in physiotherapy, occupational therapy, and specialist nurses with extensive experience and knowledge in elderly care across all fields of geriatrics.
• Striving for Excellence: The hospital management believes in continuous investment in the training of the medical team, recognizing that a professional and experienced staff member enhances the quality and safety of the care provided to patients in the hospital.
• Medical Confidentiality: All hospital staff act in accordance with laws and information security procedures. The patient has the right to privacy and to the confidentiality of information related to their condition and the treatment provided to them.